Shipping & Returns

» Most in stock items will ship within 7 days. However, some items are custom or ordered regularly from wholesalers outside Australia and as such may take some time for us to be able to ship to you, and your patience is appreciated. New Rock Boots specifically, if not in stock, may take up to 3 months to arrive in some cases of production rather than stock styles. We work very hard to fulfil all the various aspects of our business and keep our clients happy, but delays do sometimes occur which are beyond our control.

» We are sorry, but we do not accept returns on any hair items due to the health regulations of most countries. Please choose your colours carefully and make your order with this in mind! We will accept returns on hair dye, jewellery, clothing, but not boots unless an incorrect size or style was sent than the one ordered, due to the high wholesale cost of these items. If you wish to return an item, you are responsible for the cost of return shipping, and any fees required for the issuing of a refund [ie Paypal fees, money order costs] shall be taken from the refunded amount.

» Insurance is highly recommended for all International orders - especially large/valuable ones. Please note that if you do not add insurance to your order it will not be insured and Wildilocks P/L will not be responsible for any loss or damage to your order: it is entirely at your own risk. I have not yet had any items sent overseas or within Australia go astray whether they have been insured or not, but there is always a first time. I offer this option mainly because some items *are* barely worth the cost of the insurance which has gone up considerably for International postage in the last year, and I would rather you have the choice to order with less outlay if you're prepared to take the risk.

If you have any questions about the above please contact us by phone during business hours to clarify. Email queries regarding terms and conditions will NOT be responded to.